SAI KIRAN PANDRALA

Azure Administration

System Administration

OS - Windows | Linux | MAC

Network Administration

IT Infrastructure Management

MDM | Intune

English

SLA Management

Technical Support

CERTIFICATE

Microsoft Certified IT

Professional - 2014

Google Certified IT

Professional - 2021

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Senior System Engineer

Committed to security & compliance, maximizing asset utilization.

Managed Service Management ticket queues, prioritizing urgent issues.

Provided training on system installations and onboarded new team

members. Oversaw backup, recovery, file systems, virus protection, and

data backups. Collaborated with vendors for hardware management,

ensuring network security.

Managing maintenance and support for systems and printers. Oversaw

installation, upgrades, and maintenance, ensuring adherence to company

policies. Conducted regular maintenance for systems and networking

components, implementing upgrades and providing recommendations for

SBTET

Diploma In Electrical and

Electronics Engineering

2009-2012

HYDERABAD, INDIA.

Azure Administrator

Associate

Remote Support

M365 (Microsoft Office365)

IT Asset Management

Vendor Management

Procurement

Delivering high-level support to end-users, including VIPs, across

Windows, macOS, and Office 365 environments, network troubleshooting

(TCP/IP, DNS, DHCP), and video conferencing systems. Led hardware

procurement, incident resolution, and change management, ensuring

seamless operations and strong vendor relationships.